FAQ's
If you don't find your question on this page, please email maisie@floralbloomeventhire.co.uk or call us, and we will be happy to answer any questions!
2
How far do your 'included delivery fees' go?
We will deliver for free within 20 miles of the Floral Bloom warehouse in Bury St Edmunds.
3
How much does delivery cost if it is not within 20 miles of your warehouse in Bury St Edmunds?
If your location exceeds 20 miles, we charge £0.45p/mile. Not to exceed 75 miles.
4
How does set up and collection work?
We will arrive to set up at a time agreed with the hirer and/or venue. The price quoted will include one set up in one place, and once set up the items such as Arches, Flower Walls, and moongates cannot be moved due to their size, weight and delicacy (unless previously agreed with us). Depending on availability, we may be able to return to move your item to a second location and we will quote for this on request.
Collections for all hires (unless expressly agreed in writing with us beforehand) will be the following day after the event. Please ensure that your venue knows we will not collect the same night (unless agreed with us before the hire is confirmed). If we are then given no option by the venue but to collect the same evening after the event has finished (past 10pm) we will charge the hirer a late collection fee of £100. This is completely by our discretion, as a rule we will not collect same night.
5
What does it mean when it says price is for 1 setup/location only?
That means the price you pay is for set up of your hire items one time, at one location. Additional fees will apply if the desired rental item(s) is to be moved from the ceremony to the reception, or anywhere else.
6
What are your payment terms?
We require a 25% deposit payment upon booking, with the remaining balance to be paid 6 weeks before your event. Payments are to be made via bank transfer or PayPal after you have received your invoice, and signed your terms of booking document.
7
What is your cancellation policy?
Cancellations will result in the loss of your 25% deposit (the amount of which will be detailed in your invoice). We will do our utmost to accommodate a new booking for your new date, however should we not be available we reserve the right to keep the deposit.
Once you have signed your terms of booking document and paid the required 25% deposit, you may not reduce the number of rental items booked. This is because we have held these items for you and quite often turned away other customers. We will allow swaps for other similar priced items, if they are available on your event date.
Please note: should Floral Bloom need to cancel your booking due to unforeseen circumstances or illness, all payments already made will be refunded to you.
8
What happens if I miss the remaining balance due date?
We will send you reminders in the lead up to your event date for any outstanding balance. We will do our upmost to contact you via email and phone/text/whatsapp to let you know when your balance is due. However, in the event of not receiving your outstanding balance by 6 weeks before your event date (and with no response from yourselves) we have the right to cancel your booking and retain the 25% deposit. This is absolutely a last resort, so please do contact us – we’re here to help!
9
Do you have public liability insurance?
Yes, Floral Bloom have current public liability insurance. Details of this can be provided upon request. We reserve the right to amend these terms at any time without prior notice.
10
Are you sustainable?
Yes! Artificial flowers are an excellent eco-friendly alternative to real flowers because they don't require any water or energy for growing, harvesting, and transporting. They also don't need any fertilisers or other chemicals which can harm the environment.